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Wide Area Alert Network

The NDW Wide Area Alert Network (WAAN) is one of the principal tools the Region Commander and installation commanding officers utilize to alert the workforce to destructive weather hazards, emergencies, severe traffic conditions, force protection condition (FPCON) changes, etc., both during and after working hours. The automated telephone notification system (ATNS), one of four sub-systems of the WAAN, enables registered users to receive telephonic, email, and text alerts on devices they designate. Personally identifiable information the user provides is safeguarded. Once registered, a user can update their profile at any time. (Note: the ATNS is a different WAAN sub-system than the one that is CAC-enabled and generates desktop pop-up alerts.) 
 
Personnel are not automatically registered in the NDW WAAN, but must individually self-register. Because the NDW WAAN uses the NMCI domain, only NMCI account users are currently able to self-register. Self-registration is easily done with a Common Access Card (CAC) on a NMCI computer/laptop, using the AtHoc Self-service Client application. To register, or to update an AtHoc profile, the NMCI user needs to log-in from a NMCI computer with the AtHoc
Self-service Client application loaded to it.
 

Download complete AtHoc self service client registration instructions

NOTE: For connectivity issues contact the NMCI Service Desk at 1-866-843-6624, for all other issues or anything that the NMCI Help Desk cannot address, contact CNIC Support Center @ 1-888-CNI-4ALL or 1-888-264-4255.

SPECIAL NOTE: Instructions to register for AtHoc has been recently changed due to NMCI technical difficulties. Please review the Frequently Asked Questions below thoroughly to successfully register through the AtHoc software.

Frequently Asked Questions:

1. Why should I register for WAAN?

A: Commander, Naval Installations Command (CNIC) and Commander, NDW require all military (active duty and Reserve), civil service, and contractor personnel with a NMCI user account and assigned to the NDW Headquarters, subordinate installations, and tenant activities to register their office email address and phone number, at minimum, in the NDW WAAN. Registering personal emergency contact information as well is strongly encouraged.

2. My computer doesn’t have a purple globe icon displayed in the system tray – what should I do?

A: Contact the CNIC IT Support Center at 1-888-264-4255 to report the situation. You may then be instructed to contact the NMCI Help Desk to submit a request to have the AtHoc Self-service Client application loaded/reloaded to your NMCI asset (computer/laptop) or otherwise have it activated/reactivated.
 

3. I have a purple globe icon on my workstation that I've been told to use to self-register with the NDW WAAN, but it doesn't work.

A: Unfortunately, a technical issue is temporarily preventing NMCI users from accessing the AtHoc Self-service Client application (normally done by clicking the purple globe icon displayed in the lower right-hand corner of the system tray). The downloadable self-registration instructions available on this website will provide an alternative means for accessing the AtHoc Self-service Client application until the purple globe icon is repaired. To open the AtHoc Self-service Client simply click or copy and paste the following link into your Internet Explorer browser.

https://waanndwcdap01.nmci.navy.mil/corp/atlaunch.asp?opt=uid&nextUrl=https://waanndwcdap01.nmci.navy.mil/SelfService/Entry.aspx?uid=%5bUID%5d

4. I copied and pasted the URL into my Internet Explorer browser, but all I get is a blank or error page.

A: To access the Client using the URL, your NMCI computer/laptop must have the AtHoc application installed, and the computer/laptop asset name must be affiliated with one of NDW’s installations/fence lines. The application is not installed if there is no purple globe icon in the system tray of your desktop, or if the application is not listed within your programs list under "Start/All Programs”.

5. If I have a purple globe icon showing on my workstation, how do I know which Navy installation my computer/laptop is associated with in the NMCI system?

A: Slowly scroll the cursor over the purple globe icon on your computer screen, and a pop-up message should appear that reads "[NDW installation/fence line] [powered by AtHoc]".

If the installation/fence line that appears is not specific to your location please contact your servicing IT representative to change the location of the computer/laptop’s asset name. 

6. I copied and pasted the URL into my Internet Explorer browser, but it doesn’t take me to the AtHoc Self-service Client..

A: Clear your SSL cache, then immediately retry to copy and paste the link.

  • Clearing SSL Cache instructions:

1: Go to Internet options under "Tools" in the Microsoft Internet Explorer menu bar
2: Click the “Content” tab
3: Select “Clear SSL state” button
4: Select Ok

7. I tried all of the NMCI user self-help steps above, but still can't access the AtHoc Self-service Client, what should I do?

A: Contact the CNIC IT Support Center at 1-888-264-4255.

8. How do I input my emergency contact information into the WAAN system?

1.  Once the AtHoc Self Service client is open. Select the "My Info" tab and update your Last Name, First Name, Display Name, Building Number, and Command Name and save.  Do not enter PIN information. 
2.  Select the "Devices" tab and update your "Mandatory Devices" (i.e., work email and work phone number) and save.

  • Updating "Optional Devices" is recommended but not required.

3.  This completes the registration process.

For network connectivity issues contact the NMCI Service Desk at 1-866-843-6624.  For all other issues, contact CNIC IT Support Center @ 1-888-264-4255.