Increased online, phone service leads to end of TRICARE walk-ins April 1

01/31/14

By 15th Medical Group

Keeping up with the rapidly increasing number of TRICARE beneficiaries who most often turn to a laptop or cell phone when they have questions, walk in service at the TRICARE Service Centers (TSC) in the United States, including Hawaii and Alaska, will no longer be available as of April 1. Find out more here.

Patients of the 15th Medical Group still have a wide variety of secure, electronic customer service options available through the TRICARE website. The new “I want to…..” feature puts everything beneficiaries want to do online on the front page of their website.

When walk-in service ends April 1, beneficiaries in Hawaii who want to get personal assistance can call UnitedHealthcare Military & Veterans at 1-877-988-WEST (9378) or visit their website for enrollment and benefit help.

All health care, pharmacy, dental and claims contact information is located at here. Beneficiaries can get 24/7 TRICARE benefit information at www.tricare.mil and make enrollment and primary care manager changes and more online here.

Rather than driving to an installation TSC, TRICARE beneficiaries can combine high-tech with low-tech by downloading health care forms online and sending them in the old fashioned way, through the U.S. mail – at a cost of less than 50 cents.

Walk-in customer service is also the most expensive possible customer service option. By eliminating walk-in customer service at TSCs, the Department of Defense estimates savings of approximately $250 million over five years. The change does not affect TRICARE benefits or health care delivery.

For more information, call United Healthcare or contact the beneficiary counselor and debt collection assistance coordinator at (808) 448-6125.

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