Agent or Assistant

References
NBVCINST 5530.2B, Base Access Control for NBVC.

Contact Information
Required documents must be submitted in person to the Pass & ID office located at Sunkist Gate at NBVC Port Hueneme. Mailed or faxed submissions cannot be processed. For more information call (805) 989-9403.

Purpose of Agent or Assist Letter
Individuals may appoint an agent or assistant to help them with their shopping at the NBVC Commissary and Navy Exchange when a medical condition or absence of the sponsor justifies such assistance. If the patron requiring assistance has a spouse who is also an authorized patron, then there is no requirement for a third party to be designated as an agent or assistant unless that spouse is also physically incapacitated or geographically separated from the patron requiring assistance. Only one Agent or Assist Letter per household is authorized. Letters will be valid for up to one year and may be re-issued upon expiration in instances where hardship continues to exist.

Common scenarios include but are not limited to:

  • Deploying single military member with dependent(s). Member may appoint an assistant to escort their dependent(s) to the Commissary and Exchange. Requires a Power of Attorney indicating who the assistant will be and that they are authorized to shop at the Commissary and Exchange on their behalf, as well as a copy of member’s orders verifying their absence. If the dependent is incapacitated, member may appoint an agent to shop on behalf of their dependent(s); documentation from their physician must be provided.
  • Dual military family members that are both deployed with dependent(s). Members may appoint an assistant to escort their dependent(s) to the Commissary and Exchange. Requires a Power of Attorney indicating who the assistant will be and that they are authorized to shop at the Commissary and Exchange on their behalf, as well as a copy of both members’ orders verifying their absence. If the dependent is incapacitated, members may appoint an agent to shop on behalf of their dependent(s); documentation from their physician must be provided.
  • Retired military member or spouse of retired member. Retired members or spouse of a retired member may appoint an assistant to escort them to the Commissary and Exchange or an agent to shop at the Commissary and Exchange on their behalf. Requires documentation from their physician indicating their diagnosis and duration of the disability. When both a retired member and their spouse are present and require an agent or assistant, documentation from both their physicians is required.
  • Parent that does not have a military-issued ID card but has dependent(s) who do (i.e. divorced parent). Requires court documentation that provides proof of custody.
  • Required documents must be submitted in person and include:
    • Valid, state-issued picture identification of the person who will act as the agent or assistant (i.e. driver’s license, front and back side).
    • Military ID for dependent children.
    • A letter from a physician that provides diagnosis and duration of the disability or medical condition of the person requiring an Agent of Assist Letter, court documentation that provides proof of custody, or Power of Attorney stating who the agent or assistant is and that they are authorized to shop at the Commissary and Exchange on their behalf.

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