Navy Housing considers customer satisfaction an essential element of an effectively managed housing program. We use surveys to measure customer satisfaction with our housing assets, community amenities and housing services.
2021 DoD Tenant Satisfaction Survey
The annual Tenant Satisfaction Survey (TSS) is one of the best ways to provide feedback, positive or negative, on the quality of housing. Let us know where we are getting it right and where we need to improve!
Survey Dates for Government Owned and Leased:
The surveys will be conducted online, and survey links will be sent directly to the family and unaccompanied housing residents by email. Residents may email
NavyHousingSurvey@celassociates.com if they encounter issues in accessing or completing the survey. Residents may also reach out to their local Housing Service Centers (HSC) if they have any questions on the survey or if they need any housing support. Taking the survey not only helps current residents but sets the stage for improvements to be made that will benefit the next residents. Check your email, take the survey and let your voice be heard!
About the Tenant Satisfaction Survey
The TSS questions are now standard across all services and categories of military housing. The survey is conducted by each military service, and the Department of Defense reviews survey feedback to identify issues and level of customer satisfaction with the quality of military housing services and facilities. Additionally, Navy Housing uses the TSS, to identify issues, implement corrective actions and measure the level of customer satisfaction of military services and facilities for housing Navy-wide. The TSS is conducted annually for:
- Government Owned/Leased Family Housing
- Government Owned/Leased Unaccompanied Housing
- Privatized Public Venture (PPV) Housing