Navy Housing considers customer satisfaction an essential element of an effectively managed housing program. We use surveys to measure customer satisfaction with our housing assets, community amenities and housing services.
Resident Satisfaction Survey (RSS)
Navy Housing uses the Resident Satisfaction Survey, or RSS, to identify the level of customer satisfaction with the quality of military housing services and facilities (both family and unaccompanied) Navywide. The RSS is conducted annually between October and November for family housing, and November and December for unaccompanied housing. Navy Housing surveys the following locations:
Family Housing: All residents of family housing in Korea (Chinhae), Japan (Yokosuka, Atsugi, and Sasebo), Singapore, Guam (Naval Base and Andersen), Europe (Naples, Sigonella, and Rota), Guantanamo Bay, Wallops Island, Ventura (leased housing only), and privatized housing locations in Everett, Kingsville, Corpus Christi, and New Orleans. (All other locations are surveyed by the privatized housing partner on their own annual cycle.)
Unaccompanied Housing: All residents of unaccompanied housing Navywide.
Navy Housing can't improve without our customers' feedback! We encourage our residents to ask their Housing Service Center (HSC) for their survey if not received. All surveys are mailed directly to residents in the US and Guam; for OCONUS family housing and for all unaccompanied housing, surveys are hand delivered by housing staff.
Home Finding Survey (HFS)
The Home Finding Survey (HFS) captures customer satisfaction of Navy Housing's home finding services. The HFS is an online-only survey emailed to all customers that receive home finding services from an HSC. The HFS gives customers an opportunity to provide timely feedback on services received and provides continuous feedback to Navy Housing about how we can improve our services for our customers.
Have you used our services and want to provide feedback via email? Please email NavyHousingHQ@navy.mil with your opinions.