By Kyle Z. Hendrix
Commander, Navy Installations Command Public Affairs
WASHINGTON – The annual Public-Private Venture (PPV) Tenant Satisfaction Survey (TSS) has been extended and responses can now be submitted through Feb. 9.
The survey is designed to accurately identify the current state of Navy housing and inform decisions on needed improvements. The Navy is looking at larger trends, such as reoccurring issues, the level of customer service, government oversight and identification of future projects and facility improvements.
The TSS applies to all tenants of Navy PPV housing. Tenants should have already received an email from CEL & Associates, the third party conducting the survey, with instructions on how to provide their responses. If you are a tenant of PPV housing and have not received a survey email, please contact your local Housing Service Center (HSC) for assistance.
All tenants of Navy PPV housing have a voice and it is important that the Navy hears from as many residents as possible. The feedback received during the TSS is anonymous and is used to make improvements that benefit the entire Navy community.
Family members living in privatized housing are allowed to take the survey, but only one survey is allowed per household.
Tenants with questions about the TSS should contact their local HSC for assistance. Outside of the TSS, residents can always contact their HSC with any housing question. HCS staff are there to support Sailors and families and can help with all of their housing needs.
To learn more about Navy Housing, visit the nearest Housing Service Center or go to www.cnic.navy.mil/housing.