News Releases
Navy to Issue Letters of Intent for Most Sailors' PCS Moves
Hoteling: Riding the Wave of the Future Work Force
Navy FFSP Staffers Receive Employment Readiness Training to Help Sailors, Families
Navy Reserve Welcomes Seventeen Newest Firefighters
Navy Installations Underway with Transitioning to Defense Biometric
Gold Star Spouses' Day Pays Tribute to Families of the Fallen
New Commander Takes the Helm at Navy Installations Command
Navy Installations Command Earns Recognition for Outstanding CFC Season
Navy Region Southeast Hosts Wounded Warrior Family Symposium
Women's Networking and Resources Group Hosts Resiliency Event
Shore Fire and Emergency Services: Best of the Best
Athletes Earn Spot on 2017 Team Navy
Shore-Based Galleys Win Ney Award
Reserve Force Plays Integral Role in Exercise Solid Curtain-Citadel Shield
Navy Installations, Commands Exercise Force Protection
2017 Wounded Warrior Trials Commence
2017 Warrior Game Spirit Poster Challenge
Navy Installations Command Recognizes 2016 Sailor of the Year
Navy's 2017 Installation Excellence Award Winners Announced
CNIC Supports Training of Warfighters with Advanced Technology
Navy Installations Command Lodging Program Recognizes Operations, Employees
Snowball Express Rides Again
News Releases 2016
News Releases 2015
News Releases 2014
Discover Your Adventure at the Great Navy Campout This Summer
Athletes Train at Navy's Final 2017 Warrior Games Adaptive Sports Camp
Winner of Navy’s Privacy Program Excellence Award Announced
Navy Wins DoD Civilian Firefighter of the Year
Make a Safe SPLASH This Summer with Navy MWR Aquatics
Renters Insurance No Longer Included in PPV Housing Leases
Navy Rings In Recognition For America’s Fallen Heroes
CNIC Encourages Sailors, Families to Prepare for Emergencies
Citadel Protect Technology Demonstration 2017
Navy Continues to Foster Resiliency to Families of the Fallen
CNIC Supports Navy Wounded Warriors, Team U.S. at 2017 Invictus Games
CNIC Shows it Color, Recognizing Domestic Violence Awareness Month
Commander, Navy Installations Command Promotes Diversity, Inclusion During Career Fair
CNIC Wounded Warrior Program Hosts Regional Family Symposium
NGIS Opens New, Renovated Rooms at Three CNIC Bases
Navy FFR Celebrates 20 Years of Star Service Excellence
Navy Announces 2018 Installation Excellence Award Winners
Navy Installations and Commands Exercise Force Protection
CNIC Continues to Support Warfighters, Families during possible Government Shutdown
Navy Installations Command Reserve Force Essential to Exercise Solid Curtain/Citadel Shield
CNIC Commander Speaks at 2018 Sea-Air-Space
CNIC Hosts Holocaust Survivor at Remembrance Day Event
Gold Star Families ‘Visit’ the Moon, Connect with Others
FFSC Leaders Gather at CNIC HQ, Looking to Future
Reservists Integral to Exercise Citadel Gale Success
CNIC TAKES PRIDE IN ALL WHO SERVE
CNIC Announces 2017 Fire & Emergency Services Award Winners
CNIC’s Ready Navy Program: ‘Get Ready, Get Set, Prepare!’
Navy Installations prepare for Hurricane Florence
Navy Wounded Warriors Demonstrate Athletic Prowess at 2018 Invictus Games in Australia
Navy to Conduct Annual Force Protection Exercise
CNIC Names 2019 Sailor of the Year
New Pentagon MWR Program Offers Sailors Leisure Travel Savings
Navy Installations Command celebrates the 104th year of the Navy Reserve
CNIC Awarded for CFC’s Most Outstanding Campaign in National Capital Area
NASNI Hosts DOD Wounded Warrior Game Trials
Navy Wounded Warrior – Safe Harbor Announces 2019 Team Navy
Gold Star Spouse Day – Remembering the Love, Honor, Sacrifice
Navy Bases Prepare for Hurricane Season
Let Your Voice Be Heard; April 30 is last day to participate PPV Housing Survey
Navy Addresses Problems with Military Housing
Navy Reserve Ratings Run Toward Worldwide Fires
PPV Housing Survey Extended to May 9
NEPLO Staff Participate in Hurricane Preparedness Exercise
Navy Housing 2-Step Process Addresses Residents’ Issues, Ensures Communication
CNIC Continues to Focus on Military Housing
Housing Program Reviews: A Team Approach to Monitoring the Navy’s Housing Program
Turn to Navy Housing Service Centers for PCSing to PPV Housing
CNIC Recognizes the Best of Fire and Emergency Services
Navy Makes Progress to Expand Oversight of PPV Housing Program
CNIC Hosts LGBT Pride Month Observance
Navy, Marine Corps, Public Private Venture Housing Leadership Continue Actions to Correct Military Housing Issues
2019 Warrior Games Begin
The Unsung Heroes of the Warrior Games
Team Navy Celebrates Completion of 2019 Warrior Games
Fleet and Family Support Program Celebrates Four Decades of Service
PPV Housing “Out of Cycle” Survey Results Show Navy is Focusing on Correct Areas
Navy to Conduct Emergency Preparedness Exercise
Navy Releases Additional PPV Housing “out of cycle” Survey Results and Continues with Corrective Action Plans
New Inspector Credentialing Course Aims to Improve Navy Housing
The Navy Family eLearning is Now Available
U.S. Navy Installations Commander Visits New Base in Poland
MWR Patronage Expansion, Base Access: What You Need to Know
Navy’s Warrior Care Program Changes Name
New Commander takes the Helm at Navy Reserve Navy Installations Command
CNIC FFR Bring Transition Support Services Together for Roundtable
News Links

Navy FFR Celebrates 20 Years of Star Service Excellence

F&FR Logo-final
Fleet and Family Readiness (FFR) Programs at Commander, Navy Installations Command are responsible for policy development, resourcing and oversight of quality of life programs for Sailors and their families. The mission of the FFR team is to maximize the physical, emotional and social development of the Navy family. The program enables a ready Navy force through its Fleet Readiness, Family Readiness and Navy Housing Programs. It also includes the Support Services Center and the Navy Wounded Warrior – Safe Harbor Program, Fleet and Family Support Program, and Emergency Response.

12/14/17

Robin Hillyer-Miles for Commander Navy Installations Command

For some, being good enough is OK, but for Commander, Navy Installations Command (CNIC) being the best-in-class in customer service is a priority.

This year, CNIC’s Fleet and Family Readiness  (FFR) Program is celebrating 20 years of the Star Service Excellence training given to all employees.

When the Morale, Welfare, and Recreation (MWR) Star Service: Creating Stellar Customer Relations training initiative was rolled out in 1997, Northwest, Hawaii, and Southwest regions immediately requested to expand it to all their service programs.

“The vision for the Star Service initiative has been to take us beyond the just ‘good enough’ service and to transform Navy Fleet and Family Readiness worldwide from the top down and bottom up into a ‘best-in-class’ service leader, where customer loyalty prevails,” said Dr. Sandy Keehner, head, FFR Training Branch. “Our goal is for Navy FFR programs for the fleet, fighter and family to be the Sailors' first choice for quality of life services and activities.”

Twenty years ago, the new Star Service course was different from other training mechanisms that MWR used at the time. The facilitators presented self-paced e-learning techniques to make the classes more engaging and interactive.

“The difference with Star Service is that the classes are facilitated, not taught,” said Karen Fritz, Navy Entertainment program manager and the first MWR Star Service master trainer. “Before Star Service, we didn’t have a lot of trainings with group participation that were designed to bring out the strengths of the participants in the class, vice just a delivery of information.”

Currently FFR has almost 200 active certified facilitators across the enterprise. The facilitators are instrumental in the delivery of 10 to 22 classes per month per region.

“We take great pride in supporting Sailors' and their families,” said John B. Baker, former CNIC Fleet and Family Readiness program director. “Star Service enabled us to be a ‘customer focused’ organization, meaning all policy and standard operating procedures are made through our customers’ eyes.”

Although all Fleet and Family Readiness employees must complete the Star Service training within their first 90 days of employment, they’re expected to continuously bring the best service possible to their CNIC customers.

Navy Installations Command is comprised of about 53,000 military and civilian personnel worldwide who are responsible for the operations, maintenance and quality of life programs to support the Navy's fleet, Sailors and their families.

SHARE THIS PAGE

This is an Official US Navy Website
Switch to Full Site
Switch to Mobile Site