From Commander, Navy Installations Command Public Affairs
WASHINGTON (NNS) -- Sailors or their families living Public-Private Venture (PPV) housing now have until May 9 to complete their resident satisfaction survey.
“The iron is hot and we need you to strike,” Commander, Navy Installations Command Force Master Chief Petty Officer Steven Timmons, said. “Your voice is a powerful tool and we need to leverage it to effect change. If there was ever a time to take a survey that will directly impact you and your families, the time is now. Please don’t miss this opportunity.”
Everyone living in the approximately 116,000 housing units that the Navy oversees has a voice.
- The survey for the approximately 39,000 privatized family housing units throughout the U.S., including Hawaii, runs through May 9. As of April 30, the survey has a 21.6 percent response rate.
- The survey for the approximately 6,000 privatized unaccompanied housing units in San Diego and Norfolk runs through May 9. As of April 30, the survey has an 8 percent response rate.
- The survey for the approximately 8,300 governmentoperated family housing units around the world runs through June 6. As of April 30, the survey has a 14.3 percent response rate.
- The survey for the approximately 63,000 governmentoperated unaccompanied housing units around the world runs through June 20. As of April 30, the survey has a 6.4 percent response rate.
The resident satisfaction surveys are designed to accurately identify the current state of Navy housing, so that we can make informed decisions. In addition to identifying immediate health or safety concerns, the Navy is looking at larger trends, such as reoccurring issues, the level of customer service, and government oversight.
Surveys are being conducted by an independent third party, CEL & Associates, and take about 10 minutes to complete. Participants will remain anonymous unless they choose to identify themselves.
For those living in PPV housing, surveys are electronic. Residents who have not received the survey are encouraged to email NavyPPVHousingSurvey@celassociates.com and include name and home address.
For all other residents who have not received the survey or need more information, they are encouraged to contact their housing manager, building manager or Navy Housing Service Center.