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Navy Family Ombudsman Program

The Ombudsman Program is a Command operated program intended to improve communication between the Command and a Sailor’s family members. The Program was introduced to the U.S. Navy by Z-gram 24 on 14 September 1970 by the Chief of Naval Operations, Admiral Elmo Zumwalt. Admiral Zumwalt adapted this program from a 19th century Scandinavian custom originally established by the King to give ordinary private citizens an avenue to express their grievances to high government officials. The primary focus of the Navy Family Ombudsman Program is to provide information and referral services to the families.

For more information about the Navy Family Ombudsman Program, contact the Fleet and Family Support Center at DSN 314-624-4291 or check out the Frequently Asked Questions page.

What is an Ombudsmen?
Ombudsmen are volunteers, appointed by the commanding officer, to serve as an information link between command leadership and Navy families. They are trained to disseminate information from the chain of command to the family network and carry concerns or report trends back to the chain of command from the family network. Supply information and referrals to spouses regarding military and civilian support organizations; Fleet and Family Support Centers, American Red Cross, Navy and Marine Corps Relief Society, Chaplains, medical facilities, and legal assistance offices.
Serve as a liaison between the Command and Command families.
Disseminate timely and critical information, through newsletters, carelines/infolines, telephone trees, or e-mails

Navy Ombudsman Basic Training
This training consists of 9 modules that help official command ombudsmen and command leadership team members work effectively with their commands. Workshops provide resource avenues for helping families through crisis and daily living. Open to Ombudsmen, COs, XOs, Chaplains, CMCs, COBs, and their spouses.
Fleet and Family Support Center provides standardized Ombudsman Training (OBT) twice a year. OBT is required for all the Command Ombudsman.

Ombudsman Advanced Training
This training provides guidance, additional resources, and training by subject matter experts on various topics to assist with the varied challenges of commands and family members. Both new and experienced Ombudsmen are encouraged to attend.

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