Trouble Calls

FTF repair and trouble calls should be reported to the Trouble Desk at commercial 081-811-4285 or 4286.  The sponsor will be required to provide the following information when placing the repair/trouble call:

*Name, rank, last four of social Security number, address and telephone   number.

* Type of appliance requiring service.

* Description of problem or failure symptoms.

* Date and block of time that repair is desired; morning (0800-1300) or afternoon (1200-1600).
 
* Assurance that someone will be home on the date between times   selected.

(Failure to maintain an appointment may result in the member being charged for the cost of the attempted repair call).

Emergency
Emergency after hours appliance trouble calls will be placed to the NAVSUPPACT Naples Quarterdeck at 081-568-5547. The Duty Officer will, in turn, notify the Facilities Division Director who will call appropriate 
personnel to initiate the repair work order, if a refrigerator is out of service, the service order will be treated as an "emergency trouble call" and will be corrected within 3-4 hours of warehouse notification.

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