The Ombudsman is a volunteer, appointed by the command officer, to serve as an information link between command leadership and Navy families. Ombudsmen are trained to disseminate information both up and down the chain of command, including official Department of the Navy and command information, command climate issues, local quality of life (QOL) improvement opportunities, and "good deals" around the community.
They also provide resource referrals when needed. Ombudsman are instrumental in resolving family issues before those issues require extensive command attention. The command Obudsman program is shaped largely by the commanding officer's perceived needs of their command. The command Ombudsman is appointed by and works under the guidance of the commanding officer who determines the priorities of the program, the roles and relationships of those involved, and the type and level of support it will receive.
Ombudsman FAQ Answers to Frequently Asked Questions about the Navy Family Ombudsman Program.