Finding a Home

One of the most pressing set of questions as you prepare for a tour in Naples or Gaeta likely deals with housing. This section will help answer those questions, as well as point out some information about housing and utilities in Italy – information you can use throughout your entire tour.

The Housing Service Center (HSC) assists DoD military, Allied Forces, civilian and contractor personnel in locating housing in the Naples area. The HSC has main offices at the Gricignano Support Site and in Gaeta. Housing also has a one-stop center at Capodichino and a warehouse in Teverola.

Assignment Policy

Military Families:  All E-1 to O-6 accompanied service members are subject ot Direct Assignment and are required to apply for housing and be placed onto the waiting list.

Upon arrival, military personnel may request to reside in the local economy. A certificate of non-availability (CNA) will be issued if less than four military family housing units are available in the member’s waiting list category. If more than four units are available, you will be assigned to government quarters.

For those who have been assigned a local sponsor, please have your sponsor contact the housing office and provide them with your arrival date as soon as possible.

Visit the housing office’s Facebook page, NSA Naples Housing, for more information.

Government Quarters

Government quarters assignment is based on your family composition and pay grade. Your unit will be furnished with appliances and loaner furniture, if needed. You or your sponsor can obtain needed items from the Loaner Locker at the Fleet and Family Support Center until your express shipment arrives.

Single or unaccompanied E-1 to E-4 service members will reside in Bachelor Enlisted Quarters. Civilian employees will receive a check-in briefing from the Human Resources Office (HRO) regarding your entitlements for Temporary Quarters Subsistence Allowance (TQSA) and Living Quarters Allowance (LQA).

Phone numbers and email for the housing office:

DSN: 314-629-4466

Commercial: 011-39-081-811-4466

Email: M-NA-NSAHSG-Admin-GS@eu.navy.mil

Facebook: NSA Naples Housing

All 971 family housing units are located on the Support Site. The housing units are constructed as either six- or 12-plex apartment buildings. Each building is designated for either officer or enlisted personnel. Apartments are configured as two-bedroom, three-bedroom and four-bedroom units, with two bathrooms and are equipped with central heating and air conditioning, a laundry room with a washer and dryer, a microwave oven, a dishwasher, a refrigerator, a gas stove, and both 110-volt and 220-volt electrical receptacles. The AFN satellite system and ADSL internet access are available in each home.

Economy Housing

If you are given the option to live on the economy, your first stop will be the Showing Services branch at the Housing Service Center (HSC). The Showing Services staff maintain a database of available rental properties throughout the Naples area. Many of the properties have photos provided by the landlord. Showing tours may be set up with a counselor who will orient you to the many areas of Naples and explain your options in selecting your new home. You may also register and view available rental properties at the Navy-sponsored referral website www.Homes.mil Once registered, you will be able to search for available properties based on your desired criteria information.

Checking In at the Housing Service Center

- You must complete a check-in briefing, which provides important information regarding services such as TLA requirements, government housing, Showing Services, and the economy house-hunting process. This will be done during the Area Orientation Housing Brief, normally on a Friday.

- During the brief, you will need to apply for a “Codice Fiscale,” the Italian equivalent of a Social Security number. This is required to sign a lease and establish utility services.

Note: You may only view homes with the Housing Office Showing Staff, or an authorized agent who is on the approved list provided by the HSC. Use of an unapproved individual is a violation of NSA policy and will result in termination of TLA and non-certification of OHA.

Economy housing consists of a wide variety of duplex, townhouse and single-family (villa) dwellings. Although some properties may be furnished, the majority are unfurnished. Tenants are typically expected to provide their own appliances, however these are provided as part of the Navy’s Partial Full Tour Furnishing (PFTF) program

If you find an available house that suits your needs, you may put the property on hold at the HSC. This is called a regular hold, and it gives you two working days to exercise your option: you can either set up an appointment to negotiate a contract hold, or release your hold and let someone else take the property. All regular holds are automatically released after two working days unless you request an extension. During these two days, you may continue to look at other houses. Only one regular hold extension is permitted per property.

Once you decide you want a particular rental property, notify the HSC immediately to schedule a pre-contract lease negotiating session with your prospective landlord. Once you contact the HSC, the property will be placed on contract hold.

A contract hold differs from a regular hold in that you are no longer permitted to look at other properties. You are making a firm commitment to the landlord for that property. To break this commitment, you must submit a written statement to the housing office supervisor for review and approval stating why it is necessary for you to cancel the contract hold.

Once the landlord has completed the required registration of the property, a pre-contract appointment is scheduled. At the time of pre-contract signing, you may negotiate with the landlord a fair price for the house you have chosen, as well as any extra amenities you would like to have in the house (air conditioners, screens, ceiling fans, etc.). Please understand that you are not permitted to negotiate new construction to the landlord’s house or luxuries (i.e., swimming pools, gazebos, fountains, apartments, kitchens, maid service, or minor yard maintenance). An HSC referral counselor will assist with translating and preparing the pre-contract.

Once a pre-contract is signed, if the property has not been inspected within the last three years, it will be referred to the housing office inspectors for inspection. All houses listed with the Housing Office must be registered and go through a safety and security inspection before an appointment can be scheduled for a contract lease signing. This is for customers’ protection to make sure the property they have chosen meets all Italian rental standards, as well as housing department regulations and standards before move-in. Once a house has passed inspection, the counselor will contact the customer and make the necessary arrangements for the contract lease signing appointment.

Lease Negotiations

Language barriers can make communication with local landlords a problem. The HSC staff will liaise with the landlord, schedule maintenance services, answer utility billing questions, review discrepancies, and conduct lease amendments and termination services in English and Italian. If applicable, your housing counselor will enter you into the home fuel rationing system at the Navy Exchange. You may also elect to have your utility services activated through the Navy Exchange’s Residential Services for a small monthly fee.

During the lease signing appointment, you are required to have one month’s cash Euro which is paid to the Navy’s General Services Fund as a deposit against damage. Prior to move in, you must also pay the first month’s rent to the landlord. All rental payments must be made electronically. The security deposit money will be returned to you, minus any outstanding utilities owed, at the end of your tenancy.

Signing the Lease

To remain eligible to receive your housing allowance and housing services, including loaner furniture and loaner appliances, you must negotiate your lease through the housing office. If you do negotiate a lease on your own, you will disqualify yourself from these substantial benefits. This policy applies to both military and civilian personnel.

Helpful Housing Tips

All of your allowances are paid in dollars. Your rent and other housing expenses will require payment in euro. Fluctuation in the exchange rate is not uncommon. It is important to keep this fluctuation, or the potential for it, in mind when determining which house will be right for you. A lease is a legal binding agreement. Once you sign a lease, the fact that you did not know about certain discrepancies within the premises typically is not justification to break the lease. Thoroughly check the property prior to signing the lease.

Pets

Residents of government housing are allowed two indoor micro-chipped pets (cats or dogs). Note that dog breed restrictions and a weight limit of 70 pounds does apply. There are no quarantine periods for animals brought into Naples. Additionally, there are no kennel options on base. The Navy Lodge has a limited supply of pet friendly rooms, so contact the Navy Lodge for availability or check with your sponsor before bringing pets.

Electricity

All government housing is equipped with both 110V and 220V electricity, therefore your U.S. standard appliances and electronic equipment will be useable. In the local community, you will be provided with two transformers to convert the common 220V to 110V. Remember the 220V/50Hz is converted to 110V/50 Hz, so whether you live on the Support Site or the local economy, clocks and timers will not be accurate. Surge protectors are strongly recommended to help protect your electronics.

Water

All economy leases negotiated through the housing office have a bottle water clause, which require the landlord to provide up to 4 litres per person/per day of bottled water. Except for those living at the Support Site and Capodichino, bottled water is recommended.

Loaner Furniture

During the lease contract signing appointment, you will also arrange for the delivery of your Partial Full Tour Furnishings (PFTF) and loaner furniture.

Loaner Furniture: To bridge the delay between your move in and the arrival of your furniture, the housing office offers items for your use on a temporary basis. Loaner furniture includes beds, nightstands, dressers, a loveseat, armchairs, end tables, a coffee table and a dining table with chairs. These are available to both accompanied and unaccompanied personnel. You may keep loaner furniture until your household goods arrive or for 90 days, whichever comes first. Extension requests must be approved through the housing office.

Partial Full Tour Furnishings (PFTF): The Navy Housing PFTF program is available to all DoD military and civilian personnel with a transportation agreement. You will be provided with all of the items listed below at no cost during your tour. The following items are provided with government quarters and are available upon request to economy housing residents:

- Refrigerator

- Gas stove

- Washer/dryer (gas and electric available)

- Microwave oven

- Voltage transformers (two – not applicable for government quarters)

- Wardrobes (one per family member and one extra for military member)

- Carbon monoxide detectors

- AFN decoder (not applicable for government quarters)

You should not have any of the above items shipped to Italy. American appliances – stoves, refrigerators and washers – are not compatible with Italian electricity. You can bring your small appliances, such as coffee pots, blenders and frying pans, which will work with the transformers included in the PFTF. Lamps and telephones will also work with adaptor plugs. All lamps require Italian light bulbs, which are sold at the Navy Exchange and at stores in the local economy. Most Italian lightbulbs use the same size base as American ones; they just configure differently for the 220 volts.

Your House and Security

Naples is a large city with relatively high unemployment. House break-ins and theft are not uncommon. You can take several steps to protect yourself and your property from this type of loss.

Arrange for irreplaceable or sentimental items to be stored in the United States while you are stationed in Italy. If your TV is stolen, you can always get another. If your wedding pictures are stolen, you may not be able to replace them.

Review your insurance needs and arrange for renter’s insurance. This protects you from having to pay large replacement costs for items. Consider shopping for a policy that will pay replacement value for your property.

After you’ve moved in, check to see if your parco has a neighborhood watch program. Join it, or help start one if one is not in place. Get to know your neighbors, whether they are American, Italian or another nationality. House break-ins occur mostly during the day; if your neighbors are home during the day, they can help watch your place.

- Inspect your windows and door locks periodically. If they seem weak, worn or deficient, contact your landlord to replace them. Don’t hide a key outside the door, under mats, flower pots or over doors.

- Do not leave spare keys inside your home. If a burglar breaks in through a window, don’t make it easy for him to walk out the front door with your TV.

- Always lock your doors and windows and turn on your home alarm, even if you are just going to the corner store or to work in the backyard or garage.

- Never leave your key in the lock of a door or shutter. Burglars have the ability to turn the key and unlock the door/shutter from the outside.

- If you think a burglar is in your home when you arrive, don’t go inside. Go to a neighbor’s house and call NSA Naples Security at Commercial 081-568-4911. They will dispatch the Carabinieri. NSA Naples Security is unable to directly respond to disturbances occurring on the economy due to lack of jurisdiction. However, they can have Italian authorities dispatched to your location and have Italian local nationals on staff who can assist you with filing a report.

- Do not allow strangers into your home. Ask your landlord to notify you of any scheduled repairs or maintenance. If you’re not sure if a repair person is supposed to be there, don’t let him or her inside.

- Close and lock your garage doors.

- Do not advertise your possessions or allow easy access to your home through a door that cannot be seen from the road.

- Be alert for unusual activity or unknown people loitering in your neighborhood.

- Contact NSA Naples Security at Commercial 081-568-4911 if you see a crime taking place. (For non-emergency assistance, call 081-568-5638/5639.)

- Leave a radio or TV on when you leave home. This gives would-be burglars the illusion that someone is at home.

- Separate your car and house keys so no one can duplicate your house keys if they are in possession of your car keys.

- If you own expensive jewelry, don’t hide it in an obvious place like a clothes drawer or under a bed.

- Keep the outside of your house well-lit at night, especially near windows and doors.

- If you go out at night, leave some lights on inside.

- Do not leave ladders unsecured outside your home; this could allow burglars easy access into an upstairs window.                                                     

- Do not trust your driveway gate. Many “locked” gates can be popped in seconds by even the most inexperienced burglar. Buy a sturdy chain and heavy lock to give better protection.

Vacation Security Strategies:

- If possible, arrange for someone to house-sit while you are gone.

- Invest in clock-timers to turn lights off and on at certain times.

- Have a friend keep up with your yard work and drop by your house occasionally if you can’t get a house sitter.

- Move your valuable items so they can’t be seen from the windows.

- Do not leave items on your porch, balcony, terrace or lawn.

Mold/Mildew

Damp weather and local home designs contribute to mold and mildew problems. To help prevent against mold and mildew, you should ventilate your home during nice weather days. You are also encouraged to open your bathroom window during and after all showers or baths. Small amounts of mold caused by excess humidity can be cleaned with a bleach and water solution. Excessive mold, or mold caused by water infiltration, should be report to the HSC immediately.

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