Joint Base Pearl Harbor-Hickam Logo Commander, Navy Region Hawaii  |  Joint Base Pearl Harbor-Hickam
Commander, Navy Installations Command
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Navy Gateway Inns and Suites

Who can stay in NGIS?

NGIS facilities are for authorized military travelers, DoD civilians, and contractors on official travel orders to Joint Base Pearl Harbor – Hickam (JBPHH). Active duty military and their dependents on leave, along with retirees may stay on a space available basis.

Making Reservations

All military travelers on orders, destined to JBPHH, should contact NGIS for reservations as soon as their travel dates are known. Individual travelers may log-in to the link below to make on-line reservations or should call 1-877-NAVYBED (628-9233). The local reservations office number for group reservations is (808) 448-5888.

Click here for all locations

Pearl Harbor Lodging
1075 North Rd. Bldg. 1323
Pearl Harbor, Hawaii, 96860
(808) 473-5983
DSN: 315-448-5961

Hickam Lodging
Royal Alaka'i, 15 G St. Bldg. 1153
Joint Base Pearl Harbor Hickam (JBPHH), Hawaii, 96853
(808) 260-1200
DSN: 808-448-5974/5962

For Navy-funded travel, the official Navy’s travel policy requires personnel to obtain all travel arrangements through their local servicing Commercial Travel Office (CTO) whenever possible. If a traveler only requires NGIS reservations (no commercial air needed), please call SATO’s Navy Central Housing Reservations Desk at 1-800-576-9327.

Reservists not supported by a local Commercial Travel Office should call the SATO desk in New Orleans at 1-800-576-9327 during normal business hours.

For commercial travel emergencies, please contact SATO at 1-800-359-9999.

For other travelers, such as contractors on Invitational Travel Orders (ITO), Non-appropriated Fund personnel and official travelers from other services, please call local our reservations office at (808)448-5888.

Travel Space Available

Military travelers not on official orders (including retirees) may be lodged on a space available basis. Reservation requests for Space "A" travelers are being accepted 14 days prior to arrival for a maximum of 7 days, provided space is available. The reservation may be extended for one additional week if subsequent occupancy projections allow.

ADA Rooms

Several of our facilities offer rooms which meet requirements of the American with Disabilities Act (ADA). Please ensure special needs are identified when making reservations.

Front Desks:

Makalapa VOQ, Luapele Road, Pearl Harbor, Hawaii 96860, Bldg. 372
Phone: (808) 421-4911    Fax: (808) 428-2608

Lockwood Hall, 1075 North Road, Pearl Harbor, Hawaii 96860, Bldg. 662
Phone:(808) 421-5400    Fax: (808) 473-3563

Arizona Hall, 1075 North Road, Pearl Harbor, Hawaii 96860, Bldg. 1623
Phone: (808) 421-6113    Fax: (808) 473-0688

Royal Alaka`i (Hickam), 15 G Street, JBPHH, Hawaii 96853, Bldg. 1153
Phone: (808) 448-5974 or (808) 260-1212    Fax: (808) 448-5999

Temporary Lodging Allowance (TLA)
If on-base lodging is unavailable, secure a non-availability letter from the NGIS prior to making a reservation at TLA approved hotel. Click here for a list of TLA approved hotels. Be sure to confirm the maximum daily amount allowed for TLA prior to booking a hotel. TLA rates are based upon the member’s status, single/married, and number/age of dependents. Dependents must be command sponsored to receive TLA entitlements. 

NGIS has a limited number of rooms for families and also some “pet-friendly” rooms. Contact NGIS Royal Alaka`i, Joint Base Pearl Harbor-Hickam at (808) 448-5400 or DSN (315) 448-5400 for availability and reservations.


All NGIS facilities offer TV's, microwaves, coffee service, cable and a convenient location.


NGIS customers consist of active duty TDY and PCS personnel, hospital patients, Air Guard, reservists and retired personnel on leisure travel and their respective family members.


(Last Updated: 3/17/15)





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