By Tech. Sgt. Terri Paden, 15th Wing Public Affairs
The Child Development Centers at Joint Base Pearl Harbor-Hickam (JBPHH) will be the focus of the Caring for People Forum to be held Aug. 28 in the Earhart Community Center.
The forum will provide installation leadership valuable and timely information on issues that directly impact the quality of life experienced by Airmen and their families.
“I think the CfP Forum is one of the most effective ways in resolving community issues because we directly hear from the people, and their issues are communicated in a structured format that ensures that results are accomplished,” said Machelle Terrell, 15th Wing sexual assault response coordinator (SARC) and CfP Forum chair.
“It is an opportunity where the community helping agencies and leadership are able to work together and come up with a focused resolution. It is good because it allows for participation at the unit level where age, rank, status, etc. are not a factor,” Terrell said.
The CfP Forum will be a two-hour guided discussion among CDC leadership and members of the community who currently use the facilities or have used them in the past.
“This forum is different than any other type of customer feedback methods in that attendees will have the opportunity to speak directly with subject matter experts regarding their concerns and get answers on the spot,” said 2nd Lt. Molly Morrissey, 15th Wing deputy SARC.
“Also, sometimes comment cards and surveys are kept in-house but with the CfP Forum, if an answer isn’t available on the spot, the issue will be passed up until there is someone who can provide resolution. There will be a tangible resolution to issues brought to the CfP Forum,” she said.
Morrissey said she highly recommends participating in the forum because it can directly impact the quality of service and care and help improve programs and processes.
“Even if you don’t think something is wrong per se, but you think something could be done differently or more efficiently or if you have a good idea about something, you should bring it to the forum because it could be incorporated,” she said.
Morrissey said the forum will also be a good opportunity for attendees to network.
“The CfP Forum will give people a chance to see if other people have the same concerns that they have but also give attendees a chance to meet and speak directly with the people who are in charge of these programs,” she said.
Registration forms for the CfP Forum will be available at all CDC facilities.