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Frequently Asked Questions

What is the Ombudsman Program?
The Ombudsman Program is a Command-operated program, intended to improve communication between the Command and a Sailor's family members. Navy Family Ombudsmen are communication links, information and referral resources, and advocates for command family members.

How can an Ombudsman help me?
Navy Family Ombudsman are key resources for Family members, particularly during deployments. Ombudsman maintain current resource files with information on military and civilian community agencies that can help families solve a variety of problems, and successfully meet the challenges they face before, during, and after deployments. In addition to providing referral information, Ombudsman can facilitate communication between the Command and family members. Ombudsman may publish or contribute to command newsletters or maintain care lines, which have recorded messages with information for command familiies that can be accessed 24 hours a day. Ombudsmen can also assist families on contacting the Command for a variety of reasons.

How can I become an Ombudsman?
Appointed by the Commanding Officer, Command Ombudsman are volunteers and spouses of service members within the command. you can apply for this position when the Command advertises for volunteers or you can request to be placed on a standby list of volunteers for future consideration when a position(s) becomes available by contacting your spouse's Command Master Chief. Volunteers are screened, selected and appointed by the Commanding Officer. Abroad, which may include the Command Master Chief, Executive Officer, current Ombudsman, and/or other Command members, as directed may assist the Commanding Officer.

Is financial support available to Ombudsman?
The Command, based on an authorized budget, can provide reimbursement of personal expenses incurred during performance of ombudsman duties.

Will being an Ombudsman help further my spouse's Navy career?
Anyone wishing to become an Ombudsman should not expect his or her volunteer service to have any reflection on their spouse's Navy career but should be from a selfless desire to help fellow family members of the Command


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