In the event of a hurricane evacuation from Key West, and medical treatment is necessary, active duty members and their families who are enrolled in TRICARE Prime should follow the criteria below while traveling:
Emergency Medical Care: Go directly to the nearest civilian or military hospital emergency room.
Urgent Care: For non-emergent care, but a medical condition that cannot wait until you return to Key West, contact the Nurse Advice Line at 1-800-TRICARE (847-2273) for triage advice. Then, if advised to get help, contact Humana Military Health Services (TRICARE) at 1-800-444-5445 to find the nearest network provider and authorize the visit. Visit the TRICARE website for general information. Please be aware that the use of an urgent care facility or emergency room for routine care is not a covered benefit, and you may be responsible to pay for services.
Pharmacy Services: If a network provider prescribes you medication, be sure to use a TRICARE network pharmacy. You can call Express Scripts at 1-877-363-1303 or visit their site to locate the nearest network pharmacy. Please be advised that co-payments may be charged for prescriptions from a network pharmacy for family members and retirees, and non-network pharmacies may charge the full amount.
Upon return to Key West:
Active duty personnel, family members and other TRICARE Prime personnel enrolled to the clinic: Contact NBHC Key West at (305) 293-4858 if you have received medical care during evacuation. Retain your receipts and any paperwork associated with your treatment. TRICARE Prime beneficiaries not enrolled to the clinic should contact their Primary Care Manager (PCM).
Non-TRICARE Prime patients should obtain medical care using the normal procedures as outlined for the TRICARE Standard and TRICARE Extra programs. For assistance, these members can contact Humana Military Health Services at 1-800-444-5445.
In the event of a hurricane evacuation from Key West, and emergency dental treatment is necessary, please follow the instructions below while traveling:
Emergency/Urgent Care for Active Duty Members and Families
For emergency dental care that cannot wait until you return to Key West:
Active duty members call United Concordia at 1-866-984-2337 and request a listing of authorized dental providers for the area to which you have been evacuated. You may also visit them on line at www.TRICAREdentalprogram.com.
Active duty dependents call MetLife at 1-800-638-5433 or visit their web site at www.mybenefits.metlife.com/tricare, and request a listing of authorized dental providers for the area to which you have been evacuated.
• NOTE: You MUST be previously enrolled in the TRICARE Dental United Concordia Program to use this service. It is highly recommended that you are enrolled prior to evacuation.
• Keep all receipts and copies of paperwork for your own records.
Retirees Presently Enrolled in the Retiree Dental Program
For information on dental care that cannot wait until you return to Key West: Call Delta Dental of California at 1-888-838-8737.
If you cannot reach one of the phone numbers above, please contact the Naval Branch Health Clinic Command Duty Officer at (305) 797-8008 who is available 24 hours a day even during a hurricane evacuation.