PSD CPC POC
PSD Customer Service Hours
Closed Wednesday - 1500 to 1600 For Training
PSD Customer Service
DEERS/ID Lab Office
Location: Bldg 280, Stone Road
Phone: (831) 656-1860
Monday - Friday: 0730-1600
To schedule an appointment please use the following link: https://rapids-appointments.dmdc.osd.mil
Walk-ins are welcomed and will be seen between appointments which are scheduled from 0800-1500 M-F every 30 minutes.
Retirement and Separations
Phone: (831) 656-1861 DSN 756-1861
(831) 656-1852 DSN 756-1852
(831) 656-1846 DSN 756-1846
PSD Travel Claims Section
(831) 656-1854 DSN 756-1854
(831) 656-1845 DSN 756-1845
ICE Survey is now available for the ID LAB at PSD Monterey via http://ice.disa.mil/index.cfm?fa=card&s=822&sp=121752&dep=*DoD.
This will enable the Navy ICAT-21 Program Manager to review the feedback of the services rendered by the ID Lab staff. This evaluation input goes directly to the Navy ID/CAC Program Managers and not to the contractor/service provider, SERCO. They, too, have their own quality assurance and control survey where customers can address complaints/compliments at email@example.com. The customer can choose either link or both. Furthermore, military members may also check or update DEERS Record by calling 1-800-538-9552
For information on Personnel matters, including Pay and Benefits; Retirement; Transition; Pay and Personnel Support, i.e., DEERS, RAPIDS, CAC/ID Cards and Electronic Service Record please visit the Navy Personnel Command’s website at http://www.npc.navy.mil/bupers-npc/Pages/default.aspx.