NEW TRICARE DENTAL PROGRAM 1 MAY 2012 - PLEASE SEE BELOW
Staying in touch with your provider just got easier: anytime, anywhere, from any Internet connection. It’s easy and secure. For your non-urgent needs, you may even save yourself an office visit. No more waiting on-hold for appointments or medication refills. No more talking to people other than your doctor about private matters.
If you would like to communicate with our clinic online, including the providers and nurse, go towww.relayhealth.com and click on "Register". Enter all required fields (our zip code is 96915), select "Guam" and click "submit." Look for an email confirming your acceptance. (Be sure to check your junk box!) If you are having any difficulty registering online, please visit the front desk at Branch Medical Clinic so we may assist you.
The NBG Medical Branch Clinic is located on the right-hand side of Chapel Road heading towards the Navy Gateway Inn and Suites.
Hours of Operation: Monday- Friday 0730-1630
Sick call: Walk-in or call 671-339-7118/4224
Branch Medical Clinic: 671-339-7118; 671-339-4224
Appointments: Routine (non-acute) appointments are available for patients who need an initial evaluation, follow-up for illness, or re-check.
BMC has same-day appointments available for acute problems only. Call central appointments or BMC to schedule an appointment.
Central Appointments: 344 9202
Cancellations: Please notify Central Appointments or the clinic directly if you are unable to keep your scheduled appointment. This very important action plays a monumental role in enabling us to provide care to someone else.
Medical Home Port Clinic: Branch Medical Clinic is the first clinic in Guam to transition to Medical Home Port. Please read about the benefits of this new concept on theSE websites:http://www.med.navy.mil/sites/usnhguam/Patients/Pages/MedicalHomePort.aspx
Naval Hospital Guam website: http://www.med.navy.mil/sites/usnhguam/Pages/default.aspx
Relay Health Registration: https://app.relayhealth.com/Registration.aspx
Fleet Dental Liaison Representative: 339-5146 or 339-3175
Sick-call 0730-1530, Monday through Friday.
The Branch Dental Clinic is located on Hibiscus Drive, near the Lockwood
Housing area on the Orote Point/Apra Harbor (main base) complex
across the street from McCool Elementary Middle School.
The clinic provides a full range of dental services to active duty service members.
The clinic does not provide routine dental care to dependents.
For after hour emergencies, please go to Naval Hospital ER.
ER staff will assist in contacting the duty dental personnel.
How Will the New TRICARE DENTAL PROGRAM Contract Affect Me?
TRICARE Management Activity (TMA) has selected Metropolitan Life as the new insurance provider for the TRICARE Dental Program for family members. The current insurance provider, United Concordia, will continue to process all claims until 30 April 2012. Coverage under Metropolitan Life will begin on 1 May 2012. There should be no interruption of services for family members.
Question: Will there be premium or benefit changes?
Answer: The new contract features new benefits and enhancements including:
- An increase in the annual maximum from $1,200 to $1,300 per enrollee.
- An increase in the lifetime orthodontic maximum from $1,500 to $1,750.
- Coverage of posterior resin (tooth colored/white) fillings.
- An additional $1,200 maximum per year for services related to accidents or injuries.
- No cost shares for some periodontal services for patients with diabetes.
- Coverage of an additional (3rd) cleaning for women during pregnancy.
- First year premiums at or below current rates.
Question: Will I have to change my Dentist?
Answer: Metropolitan Life is currently contacting Dentists on Guam to become part of the network and it is anticipated that most of the current Dentists will accept the new contractor, but in some cases you may have to change dentists if you want to receive the benefits of seeing a network dental provider. Enrollees may seek care from any dentist, however out-of-pocket costs can be higher when care is delivered by a non-network dentist.
Question: Will I have to get a new enrollment card?
Answer: Family members that are currently enrolled in the TRICARE Dental Program should be receiving a welcome packet and new enrollment cards in late March or early April.
Question: Where I can find additional information on the TRICARE Dental Program with Metropolitan Life?
Answer: You may find additional information at http://www.metlife.com/tricare/index.html