Joint Base Anacostia-Bolling Logo Commandant, Naval District Washington  |  Joint Base Anacostia-Bolling
Commander, Navy Installations Command

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Interactive Customer Evaluation


The Interactive Customer Evaluation (ICE) system is a cool, web-based tool to help us collect feedback on services provided by our organizations.

The ICE system allows you to submit online comment cards to rate our service providers – good or not so good, whatever you think – throughout Joint Base Anacostia-Bolling. That way, we can improve our customer service by giving our managers crucial information regarding the level of satisfaction of services provided through these reports and your comments. ICE provides us – and you – the following benefits:


  • Allows you to quickly and easily provide important feedback to our service provider managers
  • Gives our leadership timely data on service quality
  • Allows our managers to benchmark the performance of their service providers against other DoD organizations
  • Encourages communication across our organizations by comparing best practices to increase performance results
  • Saves money

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