Naval Support Activity Bethesda relies on Naval Facilities Engineering Command (NAVFAC) to service and maintain its existing buildings and roads on base, provide electricity, water, and sanitation services, oversee the construction of new infrastructure, and ensure compliance with environmental laws and regulations.
FOR SMOKE, FIRE, BURNING & CHEMICAL SMELLS,
call 777 or the Fire Department at (301) 295-0319.
FREQUENTLY ASKED QUESTIONS (FAQs):
How should I report a problem if I live in Unaccompanied Housing (Bldgs. 60, 62 & 64)?
Call the Central Billeting Front Desk at 301-400-0200.
How do I get new or additional keys/locks?
Your NSA Bethesda MUIC Building Manager should submit these requests to the appropriate point of contact in installation security.
How can I find out the current status on a request for service, or report a service performance issue?
Contact your Building Manager. Building Managers may check the Maximo website anytime, or call 202-685-1880, Monday-Friday, 7 a.m. to 3:30 p.m.
How can I report a facility service contract performance issue?
Contact your Building Manager. Building Managers will contact their NAVFAC Facility Management Specialist (FMS) located in Bldg. 27 to submit a Customer Comment Record form. This requires the contractor to respons in writing and documents the issue for future contractor selection.
GENERAL NSA BETHESDA FACILITY ISSUES:
EMERGENCY FACILITY REQUESTS - 24/7
Call the NAVFAC Service Desk at 202-685-1880.
After hours calls are transferred to the NAVFAC Duty Officer phone.
Problems within NSA Bethesda maintained buildings (non-hospital and university) that arise during normal business hours should be routed through your Building Manager.
Building Managers may submit non-emergency facility requests by entering an online Maximo service request via the "Self Service" module OR by emailing the request to NAVFAC_Wash_HELPDESK-PWD-Bethesda@navy.mil.
Requests must include:
1.) Installation, building number, room number
2.) Detailed description of the problem/issue
3.) Point of contact, email address and phone number
4.) Priority (URGENT or ROUTINE)
All exterior repair issues should be reported to Building Managers for service request submission.
Projects & Service Contract Modifications (e.g., renovations, wall reconfigurations, paving, etc.):
Contact the Building Manager and they will submit a customer service request to the NAVFAC Facility Management Specialist in Bldg. 27.
WRB FACILITIES HELP DESK - PHONE: 301-295-1070
Covers hospital buildings, including:
1-10, 17, 19, 27, 51, 54, 55, 57, 62, 63, 84T, 85T, 148, 149, 203, 225, 241
USU FACILITIES HELP DESK - PHONE: 301-295-3045
Covers all USU buildings, including: 28, 42-47, 53, 59, 70-74, 76, 79